WELCOME to consumertales.com
Consumers face an uphill battle every day in their quest to get the type of customer service they deserve. The goal of this site is to offer encouragement in the form of real-life examples. Our tales clearly demonstrate that a consumer does, in fact, have recourse when trying to rectify a problem after a purchase. By taking simple action, a consumer may receive significant compensation from the merchant. You will see, time and time again, as you read through our tales, that it's WORTH standing up for your rights. Please visit us often to read new, interesting and informative "consumer tales", which are added regularly to this site.
This month's winner of our award for excellence:
Dormez-Vous
about us
We are experienced management consultants. (Please visit our website at: remoteJDEsupport.com) During the past twenty years, we have helped hundreds of businesses of all sizes become more efficient while improving their customer service. Our consumer advocacy skills are the direct result of our years of management consulting work coupled with the insight gained from our own personal experiences.
consumer advocate tips
1. Document the issue, including dates, times, names, etc.
2. Follow-up with the merchant concerning the issue, as soon as possible after receipt of the product or service.
3. Be prepared, with written notes, details, etc. when calling the merchant.
4. Always try to speak to the most senior person available.
5. Follow-up with the original manufacturer that supplied the merchant, when appropriate.
6. Be polite, but very firm.
7. Be honest and sincere.
8. Be very persistent.
9. Document all action taken, people called, dates, times, what they said.
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